Status 07 / 2012

Data Protection Notices


For Hansgrohe SE, Auestr. 5-9, 77761 Schiltach and Hansgrohe India (Pvt.) Ltd., 701, Lunkad Sky Station, Viman Nagar
Pune - 411014, Maharashtra, India the protection of personal data is of great importance. We collect, process and use your personal data exclusively (a) on grounds of and within the scope of statutory permissions or (b) with your separate declaration of consent. May we inform you below of our legal powers, to the extent express reference is not made to the need for a declaration of consent. 

Enabling your Utilisation of our Website Offer

When you call up the offers on our websites, we briefly collect and store the following user data in order to enable your use: your identification features (your IP address, where applicable user names and passwords), details on the beginning, end, nature and scope of your use as well as details on your browser and operating system types. This is a technical process which is required when you call up websites in WWW. The same applies if you access content from our newsletters (our newsletters are sent only upon your request and with your express consent). 

Personal Data Voluntarily Provided by You

If you voluntarily transmit to us via contact forms on our websites, via e-mail or other postal form personal data such as names, title, email or postal address, telephone number, personal messages etc., we store and use these data to render the respective requested service (e.g. sending requested information, answering technical or other questions, reaction to your website feedback). 

Via an application form on our website you can apply for an occupation (such as jobs, writing your thesis, vocational training) at a Hansgrohe group company in Germany. We pass on the personal data provided by you on the form (including document attachments) to the domestic enterprise that has advertised the position. We do so exclusively for purposes of conducting the application process. Once we have passed it on, we will immediately delete your personal data. The enterprise advertising the position will delete this data at the latest six months after the conclusion of the application process. This is always subject to the condition that no statutory obligation to further store the information exists. 

With the aid of the Shopfinder you can address a query to your chosen specialist dealer. We do not check the information you have entered, but pass your query directly onto the specialist dealer, who then receives the data you have entered along with your personal data. We delete this information once we have passed on the query, unless you wish to participate in the assessment of the specialist dealer or we are under a statutory obligation to store it further. 

If you use our “Dealer Recommendation” feature, we will store the email addresses or mobile telephone numbers and names you give for the sender and recipient as well as any message entered by you in order to transmit the message. Once the email or text message has been sent, we will immediately delete your personal data, unless we are under a statutory obligation to store it further. 

If you have signed up for our newsletter, you will receive regular updates on the Hansgrohe company and the hansgrohe and AXOR brands. This includes information on the products, background stories, competitions, sponsoring, etc. You can select your preferences on the sign-up form. We use double opt-in for the sign-up process. Once you have subscribed via the form, you will receive an e-mail from us with a link. Click on it to confirm you are the rightful owner of the e-mail address and want to receive newsletters from Hansgrohe in future. If you have sent us this at an earlier stage, you may not receive another notification e-mail. Once confirmed, you will receive newsletters from Hansgrohe and its hansgrohe and AXOR brands. You can unsubscribe from these marketing messages at any time. To do this, click on the “Unsubscribe” link, which can be found in every newsletter. Contents viewed in the newsletter may be personalised and tailored to your interests. The personalisation is based on the information you share with us. If you would like to object to the processing of your personal data and there is no direct opt-out mechanism available, please contact us at

Your personal data will only be used for advertising purposes without your express consent within the strict limits of our statutory permission. Without your express consent you will not be contacted for advertising purposes by email or telephone. On grounds and within the scope of our statutory permission we process and use the following personal data voluntarily provided by you within the necessary scope (1) for purposes of advertising our own offers or (2) for transmitting this data to Hansgrohe group companies for their advertising: your belonging to a certain group of persons (e.g. you being a customer or potential customer of Hansgrohe), name, title, academic status, your job, branch or business title, address (however not your telephone or email contact data) and year of birth. For advertising our own offers we may store and use in addition to these details any further data that has been legitimately collected by us. To the extent we transmit the data listed above to our affiliates for their advertising purposes, they are legally obliged to inform you that they have received the data from us (remark to this effect in the advertising material or the like). In this case we store information on the origin and recipients of the data for a period of two years. You may object to the use of your personal data for advertising purposes at any time. 

Information on User Behaviour

As we strive to optimise our offers and our advertising to meet our customers’ needs, we require information on the general utilisation behaviour of our customers. For this reason, using the user data that has been permissibly collected by us in order to allow your utilisation of our website offer, we create user profiles with the aid of pseudonyms. That is to say, we replace with an abstract feature all details in the utilisation data which could allow any conclusions to be drawn as to your identity (such as IP address, user names, passwords). There is no combination of the user profile with data on your person nor any use for other purposes. You may object to the use of your personal data to create user profiles at any time. 

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, i.e. text files that are stored on your computer, enabling an analysis of how you use the website. The information generated by the cookie about your use of this website is usually transmitted to one of Google's servers in the USA, where it is stored. However, if IP anonymisation is activated on this website, your IP address is abbreviated beforehand within EU Member States or in other states who are party to the Agreement on the European Economic Area. Your full IP address will only be transmitted to a Google server in the USA and abbreviated there in exceptional cases. On behalf of this website operator, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website and internet usage for the website operator. Google will not associate the IP address transmitted by your browser within the scope of Google Analytics with any other data held by Google. You may prevent the storage of cookies by selecting the appropriate settings in your browser software. However, please note that if you do this, you may not be able to make use of the full functionality of this website. You may also prevent the data generated by the cookie, and related to your usage of the website (including your IP address), being captured and processed by Google by downloading and installing the browser plug-in available via the following link: In view of the discussion surrounding the use of analytical tools with complete IP addresses, we would like to point out that this website uses Google Analytics with the extension “anonymizeIp()” and that consequently IP addresses are further processed only in an abbreviated form to exclude a direct link to persons.

Further, we are using Google Analytics in order to analyse data from AdWords and Double-Click-Cookies for statistical purposes. If you do not wish this, you may deactivate this in the ads preference manager ( Closer information to the terms of use and on data protection you will find under or rather under

Access to the Information Storage of your Terminals (use of cookies)

We use cookie technologies without your prior consent only in order to enable your utilisation of our website offers. Cookies are text files which contain information inter alia for identifying visitors who repeatedly use our websites. They are stored on your terminal and retrieved by us from there. During these processes we do not collect and store any personal data without your express prior consent, in particular we abbreviate your IP address so that no reference to your person can be established. Additionally, we collect and store only details on options selected by you (e.g. language version, country pages, B2B respectively B2C offers), product ID from wish lists or download centre, frequency and duration of the site visit etc. You can set your browser settings accordingly at any time should you not wish to receive cookies or in order to delete them from your terminal. If we wish to use cookies for optimising our offers and advertisements to meet demand, we will obtain your prior consent thereto. 

External Service Providers

We are partially assisted in the collection, processing and use of personal data by selected service providers which, in accordance with their assignments, act strictly according to our instructions and which are checked by us before commencing their activities and subsequently on a regular basis.

Deletion of Data

Unless otherwise stated in these data protection notices, we delete your personal data at the latest three months after the loss of the purpose of its storage, unless we are under a statutory obligation to store it further. 

Your Rights and Contact Persons

Besides the aforementioned rights, you may at any time demand information on the data stored about you as well as the correction or deletion of false data. Please address your objections, questions, requests for information or deletion, complaints and the like to: 

Hansgrohe India (Pvt.) Ltd.
701, Lunkad Sky Station, Viman Nagar

Contact No.: +91 20 6625 9500


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